As a retirement village operator, you are required to provide a safe and suitable environment for your residents to live. Residents also enjoy security of tenure. Unfortunately, it is not unusual for residents to experience a deterioration in their mental or physical health while living in a retirement village. Sometimes, this can mean that the village is no longer a safe place for them to live in. Often, the resident and their family recognises the need to make other arrangements and you as operator can help them transition to a better environment. But what happens if they don’t want to leave despite the risk?

Read on for more information about the four steps an operator should take when there is reason to believe that the resident is too ill to live safely in your retirement village.