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How to Respond to an NDIS Commission Complaint Investigation

How to Respond to an NDIS Commission Complaint Investigation

Being investigated by the NDIS Commission can be overwhelming.  Providers face a significant risk when dealing with complaints and failure to satisfy the Commission can have serious, long-term consequences. A well-prepared response often resolves the issue, however, it can be a daunting, time-consuming task. Here are our tips to get you started.

NDIS Provider Fined $1.8M Following Participant’s Death

NDIS Provider Fined $1.8M Following Participant’s Death

An NDIS service provider was recently fined $1.8 million and ordered to pay the NDIS Commission’s legal costs, following serious breaches of NDIS laws.

 The case follows the tragic death of an NDIS participant in 2022 due to complications associated with burns she suffered while receiving personal care supports from the provider. It is only the second civil case brought by the Commission against a provider since 2016.