Health practitioners and health services work hard to improve the health and wellbeing of their patients. However, there are many situations that could result in you or your practice being the subject of a complaint to the NSW Health Care Complaints Commission (the Commission) and it is important that you respond promptly and appropriately to any complaints notification.

This article explains how the investigation process works and what you should do during this process.

It is disappointing to spend so much time and money preparing a development application only to have it refused. It is important to know you have options – which option is best for you will predominantly depend on what your application was for and the reasons the Council has given for the refusal, which it should inform you of in writing.

Having a strong and recognisable brand is important. Chances are, your business already has a registered trade mark over brand assets such as its logo and product names. But did you know you that certain businesses can register defensive trade marks for goods and services they don’t yet offer?

Complaints are unpleasant, but can happen. If your organisation receives a complaint it must manage that complaint in a way that meets the complex and comprehensive statutory requirements of the NDIS legislation. There are also additional steps that ought to be taken from risk management, continuous improvement, and reputation perspective. So, what should you do when a complaint is made about your service? This article discusses the key steps.

It is no exaggeration to say that poor cash flow kills businesses every day.  Businesses that go on to survive and thrive have a number of strategies in place to ensure that they are increasing sales and collecting payments on time. One of the best strategies is having a great standard contract in place that makes it easier to collect payments on time and imposes consequences on bad debtors.

Read on to learn more about contract terms that smart businesses use to protect their cash flow:

A ‘terms of trade’ is a legal document setting out the terms on which the business will provide goods or services.  Having a well written terms of trade is one of the most important investments you will ever make in your business. It can benefit your business in many ways, including by helping your business: get paid more money; get paid on time; reduce the risk of getting sued; and develop stronger and better relationships with customers.

Read on to find out more about what terms of trade are and why your business needs one.

A client services agreement is a contract between your business and your clients. Having a great client services agreement is one of the most important investments you can make in your business. A great client services agreement can help your business in many ways, including by helping your business get paid more money, get paid on time, reduce risk and keep better clients for longer. Read on to find out more about what client services agreements are and why your business needs one.

Shareholder Agreements are essential when setting up a company with someone else. If that “someone else” is a friend, family member or someone you trust… in some ways, it can be even more important to have a Shareholder Agreement. Click here to find out why a Shareholder Agreement is the best investment you can make in your business venture.

A robust cease and desist letter can be a powerful tool to protect your rights without incurring the cost and inconvenience of litigation.  But, you should not send a cease and desist letter without proper legal foundation and it is important to get the content right as the letter may be used as evidence in future legal proceedings (for or against you!).