In a recent Federal Court ruling, the Court fined a registered NDIS provider $2.5 million for serious compliance failures, including unsafe participant and worker environments and repeated breaches of reportable incident requirements. This case sends a strong warning to all NDIS providers about the need for robust risk management, incident response systems and proactive compliance processes.
How to Respond to an NDIS Commission Complaint Investigation
Being investigated by the NDIS Commission can be overwhelming. Providers face a significant risk when dealing with complaints and failure to satisfy the Commission can have serious, long-term consequences. A well-prepared response often resolves the issue, however, it can be a daunting, time-consuming task. Here are our tips to get you started.

